Frequently Asked Questions

What is your service area?

Hannan Home Help is based in Austin, Texas. I serve Central Texas within an hour's drive of NorthWest Hills.

Are you insured?

Yes! Your home and your possessions are important. I am very careful of breakables and hardwood floors, but of course I carry liability insurance.

Do you bring packing materials?

Yes! I can bring brand new boxes, packing paper, and tape for a reimbursal fee, or I can source free used materials for an eco-friendly move.

What's the process like?

You decide what moves with you. I pack the “keeps” in boxes. If you don’t want it, I put it in my van and it is out of your hair forever - same day.

Do I have to be moving?

Nope. I can still declutter and straighten up for you. You want the Already Home service.

What kinds of clutter can you remove?

Books, clothes, games, sporting equipment
- I’ll sell what I can, off the clock, at resellers like Uptown Cheapskate, Half Price Books, and Play it Again Sports. You’ll receive half that money back as a discount on your service.
Good condition household items, electronics, toys, smaller furniture, pet supplies, arts and crafts supplies, and lots of miscellany
- If I’m throwing you a Moving Sale, I will consolidate these items until the sale. Otherwise I will deliver them daily to community partners such as Top Drawer Thrift, Austin Pets Alive!, Austin Creative Reuse, Treasure City Thrift, or Goodwill.
Mobility aids, first aid, cleaning products, unexpired food, personal care and hygiene items
- I won’t charge someone money for these. I always donate. My favorite community partners are Neighborhood Helpers, AGE of Central Texas, and Austin Resource Recovery.
Recyclables, styrofoam, plastic film, electronic waste, scrap metal, large plastics, and household hazardous waste.
- As a City of Austin Zero Waste Block Leader, I have a VIP pass to the recycling center!
Document Shredding
- For an additional fee, I can deliver paper documents to a shredding partner.

What about large items?

If it is too large to fit in my Honda Odyssey, I cannot haul it for you.
If your furniture or appliances are in good condition, I can sell them at a Moving Sale.

What about trash?

I am happy to bag landfill trash as part of any service. I can help move items outside for curb pickup or load a dumpster if you’ve rented one. I don't take things to the landfill myself.

Is there anything you won’t haul?

Please see my alternate solutions for large items and landfill trash. I also don’t involve myself in the sale or disposal of vehicles or firearms.

Why pay for donation hauling when free options exist?

Hassle free donating to the Austin non-profits you love, even the ones that require appointments.
Daily clutter removal during packing for immediate relief from clutter.

How will you price my Moving Sale items?

Everything will be priced to move quickly and will be negotiable by buyers. Generally:

New with tag items - 60% of the lowest current retail price
Used large items - on par with facebook marketplace SOLD comparative listings.
Small used items of value - about ½ of eBay SOLD comparative listings
Everything else - I don’t price items worth less than $20. I let buyers make bulk offers. I accept as little as $1 for many items, with proven success.

What happens after the Moving Sale?

You get paid! Commission is 50%.
I donate any unsold small to medium sized items.
The bulk trash pickup that I scheduled for you comes to grab the rest.

Can you sell my items online?

If I host your Moving Sale, I’ll utilize online marketplaces to list your big ticket items and draw in customers. I’ll facilitate customer pickups at your home during sale prep, day of sale, and during sale cleanup.

For insurance reasons, I cannot deliver or ship purchased items to buyers.

Will you sell things out of my storage unit?

No.